The Etre/BiaB love/hate/?/rant thread...

Discussion in 'General Beer Topics' started by Digita7693, Apr 15, 2019.

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  1. stakem

    stakem

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    Make you check a box in agreement before you make the purchase that its not their fault that some shipping companies treat packages like a soccer ball



    but if you send them a note about it they have been known to issue you store credit
     
  2. jbdpsu82

    jbdpsu82

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    In my opinion, if the box itself is externally in good condition (evidence that it was not mishandled) and there is still a bottle broken, it is the fault of the shipper for poor packing. If this was the case, I would be sure to mention it in your message to them.
     
  3. stakem

    stakem

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    I know this message was directed at jayskeletor but without even seeing his box/response I can almost guarantee this isnt the case. Etre goes above and beyond with their packaging skills. They arnt apart of team loose pool noodle ship and pray.
     
  4. jbdpsu82

    jbdpsu82

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    Yeah. I have no complaints with Etre's packing. If anything I get frustrated because each bottle is so wrapped up in bubble wrap and tape, it takes longer to open! But, I figured it wouldn't hurt to at least give him a position to help his case.
     
  5. jaeselector

    jaeselector Premium Supporter Contributor

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    It was weird packing to incorporate a magnum. Obviously their fault. They have refunded the price of the bottle.
     
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  6. NClambicguy

    NClambicguy

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    Got my etre emails today. Very much excite.
     
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  7. mjohnson17

    mjohnson17

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    Pretty cool customer service of Etre to replace/refund/rectify any broken or lost bottles considering they clearly protect themselves with that checkbox they make customers absolve Etre of any responsibility after it leaves their building.

    They could easily just say NMFP.

    Both Etre and BiaB are good with this.
     
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  8. jbdpsu82

    jbdpsu82

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    Just got my Etre invoice today. Just mentioning so anyone that hasn't gotten theirs knows that they're still working through them.
     
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  9. sherm1016

    sherm1016

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    Got my tracking number from Etre for the Spring Pack this morning, although it shipped out on Friday.

    [​IMG]
     
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  10. SeaWatchman

    SeaWatchman

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    I got an email on my four box shipment from Etre asking if I’d picked up my boxes at the PO yet along with a Bpost screenshot telling me a box arrived... no tracking numbers to speak of though.
     
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  11. Maakun

    Maakun

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    Because of all your spring packs my order of OWA lambics still hasn't shipped. Boo!
     
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  12. SeaWatchman

    SeaWatchman

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    Sent on the 19th, delivery attempted on the 25th. Two of four boxes have arrived but all with the same tracking number so no idea how I track the others at this point. Just gotta wait I suppose. These two went through Chicago.
     
  13. boogercrack

    boogercrack

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    same thing happened to me on my last box. i was sure that the screenshot of the email they sent me with the tracking info was A CLEVER RUSE but sure enough gmail for some reason filtered it into my spam box and general searches don't search the spam folder.

    a trusted sender that has been emailing me back and forth for nearly a decade... spam. thnxu google.
     
  14. mjohnson17

    mjohnson17

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    I emailed Etre about my 3F Spring box today. Received a reply & invoice 8 minutes later. Guess it paid to wait this time. No uncertainty here!
     
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  15. boogercrack

    boogercrack

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    Ha, i emailed yesterday and no reaponse yet. You must have just caught them perfectly.
     
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  16. SeaWatchman

    SeaWatchman

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    Four full Etre boxes arriving within hours of each other made for a busy night of unpacking but everything made it safely!
     
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  17. primebeer

    primebeer Assistant to the Regional Moderator Contributor

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    Yeah I would subscribe to an option or even pay for packaging that uses no tape or rubber bands at most. That etre packaging is a bitch to take off.
     
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  18. Gaseous Clay

    Gaseous Clay

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    A box cutter makes it pretty easy imo.
     
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  19. primebeer

    primebeer Assistant to the Regional Moderator Contributor

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    Agreed, I’ve opened my fair share of etre boxes and it’s manageable, but with the cardboard walls and other packing materials they use, I think it would be more than sufficient to just wrap the bottles in bubble wrap and then fold the top and bottom against the side of the bottle and toss them into the slots. Just my .02. Plus I’d be able to reuse the ridiculous amount of bubble wrap they send.
     
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  20. CoinStarChange

    CoinStarChange

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    Still waiting on my info. Hopefully I hear something by Friday, as I'm assuming they have a decent amount to go through.
     
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