Meant to reply to this and just couldn't find the time to put together a real answer. I suppose it was different for me as I'm a couple hours away and only get to Tired Hands once every few years. You're essentially right on, it's a combination of some bad interactions, as well as the change of direction the brewery took immediately following the club signup.I find this part of your club statements interesting. To me, there wasn't even really a club for Tired Hands. You put in a certain amount of money and get exactly that amount out plus a certain percentage off bottles. Since I would have bought those bottles anyway and spent money at Tired Hands anyway, there was no risk here. And since no bottles were included, I didn't even have to buy ones that sounded poor or overly expensive if I didn't want to unlike other clubs. It sounds like you had a some bad interactions in some way with Jean though.
Prior to the club, there were regular bottle releases. You'd get a Parageusia or an Emptiness variant or something with some regularity, plus other interesting small batch releases, usually packaged in bombers. Immediately following the signups, bottle releases really slowed down. He ramped up production and started doing 750's, and the quality wasn't quite the same (as is to be expected with larger batches). He also started focusing on cans, which members couldn't reserve.
Of the bottles I purchased during my 2 years, I found most to be pretty bad, even the Parageusia's (6 and 7 I believe). The only good beers really were the Believers club beers, which were very good to be fair. I ended up missing out on Emptiness in bloom because I was late to reserve, and my decision to become a member was largely spurred on by loving some of the Emptiness beers that I'd tried. It was just a very busy time for me with some personal stuff going on, that was totally on me for not reserving it in time. However, my trustee popped in right after the release and talked to them about it, and they told him they'd make an exception and hook him up, and to contact Marty and let him know the details and that he'd get us bottles. I emailed him and he said no. A lot of my poor interactions have been things along those lines - where either Jean or a staff member would say to me that they would do something, that was kind of above and beyond and they certainly didn't need to do, and then they didn't follow through on it.
I wasn't even able to use my full gift card amount on bottle reservations, there just wasn't enough of interest. Emptiness in bloom was the only one that I'd missed reserving that interested me, so that wasn't a regular issue for me. As soon as my 2 years expired they released Parageusia 8 and 9 and Through the Emptiness, and I couldn't reserve them, even though I still had hundreds left on the card (I know, the term was for 2 years, but the timing of the release seemed conveniently soon after the 2nd year memberships expired). I had to end up using several hundred going down the the brewpub and eating and drinking just to use the balance up. When I bought the card I expected to be able to use it on bottles, the kind of bottles that they had released up until the club membership began. I definitely didn't think it would be all Emptinesses and Parageusias, for sure, but I also wouldn't have bought a $1000 gift card to stock up on Ourison.