US - Pacific H24 Abruptly Cancels Barrel Roll Membership

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Joined
Sep 9, 2016
Messages
129
Location
Orange County
Not that most people care, but it's some news in the So. Cal. front for the 225-ish members they still had, but Hangar 24 abruptly shut down its membership & Facebook group this afternoon after emailing out the following letter:

TL : DR: We have issues, are discontinuing the membership and Facebook group effective immediately. You'll get half the membership fee back since we haven't given you half the beers we promised, and some other trinkets.

"Hello Barrel Roll club members,

As you all know Hangar 24 brewery has been doing the barrel roll club membership program for years, have been producing delicious beers and met some amazing people like you along the way. It has been a great adventure in doing what we love to do; making great beers and want to thank you all for being a huge part of this journey.

As much as all the success and achievements we enjoyed there are also challenges in the program mainly related to product quality, consistency and communication. We are sorry for all the inconveniences this might have caused, and we are working on permanently addressing these issues.

We are currently working on improving the quality and consistency of our products through building effective QA/QC program and fine tuning the whole process from start to finish.

Taking all things in to account we have decided to change the format of this program and want to announce that we are ending the barrel roll club membership effective immediately and the facebook group associated with it will be closed. We will continue to make barrel aged beers and would love to have your partnership in the future.

Although the membership program is being discontinued, we very much appreciate what you have contributed to the program and do value your input and continuous companionship.

In recognizing your contribution, we would like to invite you to join us at our brewery for an event that includes archive bottles sale, raffle tickets and other fun activities. This event is exclusively for club members and we would also want to give priority to you members in purchasing from our inventory list before we open it to the public. Details of this event and others will be announced very soon and even if you can’t join this event, we will send you a list of beers up for sale by email if you are interested in purchasing. While doing this we will be refunding your account of the balance for the rest of the year and if you have any questions or concerns please feel free to contact us either by email, phone or in person.

Again, thank you for the support this far and looking forward to the future with more innovative, enjoyable, quality and consistent products.

Best regards,

Hangar 24 Brewery "
 
Joined
Oct 8, 2013
Messages
4,601
Location
Portland-ish
definitely a bummer, the Laval I had after the last release was infected but the variants were great - granted I drank everything right away. hopefully they get their situation figured out, good on them for at least addressing it and offering refunds instead of pushing out inferior product to prepaid customers and telling them to deal with it.

In recognizing your contribution, we would like to invite you to join us at our brewery for an event that includes archive bottles sale, raffle tickets and other fun activities. This event is exclusively for club members and we would also want to give priority to you members in purchasing from our inventory list before we open it to the public. Details of this event and others will be announced very soon and even if you can’t join this event, we will send you a list of beers up for sale by email if you are interested in purchasing.
ISO all the Pugachev Royale
 
Joined
Mar 13, 2014
Messages
4,228
Location
Newbury Park CA
definitely a bummer, the Laval I had after the last release was infected but the variants were great - granted I drank everything right away. hopefully they get their situation figured out, good on them for at least addressing it and offering refunds instead of pushing out inferior product to prepaid customers and telling them to deal with it.



ISO all the Pugachev Royale
Is Royale affected?
 

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